Service Principle
Firstly due diligence system:
No questions about responsibility, firstly service
- Receive the user's request for help, take action immediately and solve the problem for the user quickly;
- Beyond the three pack period of maintenance, we will also provide a complete solution;
- If other problems, take the initiative to cooperate with the service station to solve the problem for the customer.
First-question-responsibility system:
Who accepts, who implements
- The first-question responsibility system emphasizes closed-loop management, the service has a beginning and an end, the implementation of the end;
- First-question responsibility system to achieve a goal;
- Users only need a phone call, the rest of the things we do.
Maintenance responsibility system:
Who serves, who tracks
- After the service is completed, timely return visit to the customer to confirm the quality of service;
- If found to have leftover problems, timely solution for the user.
Service Commitment
Adhering to the service tenet of “I am responsible for customer satisfaction”, the company has established a strong sales and service system relying on the Yuchai system. 1,800 service stations of the Yuchai Group carry out marketing and service linkage, realizing three “24-hour” (i.e., 24-hour duty, 24-hour outbound service, and average time in place not exceeding 24 hours) to provide customers with dedicated, fast and thoughtful services, thus winning a good product reputation and market reputation.
Service Hotline：
+86-95098（7*24H）
Service Response Time：
12 hours in place service.
Station Service：
1 hour to arrange for processing, and will arrange the situation in a timely manner to the customer feedback;
Warranty Period Commitment：
Diesel generator sets from the date of purchase warranty 12 months, The spare parts warranty period see the random “Warranty Manual”;
Service Network
Relying on more than 1800 service stations of Yuchai Group and more than 5,000 parts sales outlets, to build a genset service network.
Product Catalogue Download
